Shipping Policy
We ship worldwide! And we offer free standard shipping on all orders over $50.
Order processing times
For in stock items, all orders will be shipping within 1-2 business days.
USA shipping
Delivery times provided at checkout are estimates provided by the carrier. The actual transit time may vary. Standard shipping is typically in transit for 6-12 business days, but there may be carrier delays during the holiday season.
Unfortunately once the package has shipped, we are unable to refund shipping fees as the payment has been made to the postal carrier. Shipping fees are nonrefundable and we are not responsible for lost or stolen packages.
UK and EU Shipping
For the UK and EU, we will use standard Shipping. Orders processed here will take 6-10 business days to arrive. Delivery details will be provided in your confirmation email.
Pre-ordering Policy
If you place an order with a pre-ordered item, your entire order will ship together once the pre-ordered item is available.
Return Policy
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly within 14 days of delivery to support@thesguasha.com and we’ll take you through the process.